BICC Creation & Support

QUBE Global Retail Bank

BICC Creation & Support
Global Retail Bank


SECTOR

  • Retail Banking 

SOFTWARE

  • Oracle Database 11g
  • Bank Specific Front-line Systems
  • SAP BusinessObjects XI r3.1
  • SAS
  • Microsoft Access

SKILLS

  • Strategy
  • BI/ETL Development
  • DW/System Architecture & Design
  • Data Stewardship
  • Knowledge Transfer & Training

Deliverables 

Enterprise wide BI engagement

Business users self-serve BI, increased productivity

Improved regulatory reporting capability

Increased customer satisfaction (360-degree view)

Increased effectiveness of marketing campaigns and initiatives (360-degree view)

Consolidation of multiple source systems (360-degree view)

IT free to focus on big ticket projects


Details

Our client large number of legacy systems and processes were managed by isolated teams throughout the organisation. Varying expectations and requirements resulted in a need for change.  The main challenges caused by this disparate approach to enterprise BI delivery included:

  • decreased levels of trust in information
  • lack of consistency in data standards and governance, leading to increased regulatory risks
  • no coherent organisation-wide BI design authority to guide strategy
  • inability to create a 360-degree customer view
  • difficulty in assessing impact and implementing meaningful changes
  • unclear destinations for business users to raise BI requests.

In order to overcome these challenges we assisted the bank in creating a Buisness Intelligence Competency Centre (BICC). In addition to providing strategic input on how best to implement this, Eyecademy supports the business across three key work streams:

  • Design
    • Analysis and system architecture
    • Data Stewardship
    • Database / Data Warehouse design
  • Development
    • ETL development
    • BI (reporting and dashboard) development
  • Delivery
    • BAU activities (process monitoring, report distribution)
    • Knowledge transfer and training

As a result of their newly established BICC, appetite for BI and Analytics within the organisation has increased dramatically, while dependency on IT has decreased, allowing the BICC unit to focus on longer term strategic work.

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